Welcome to FEINZER

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FEINZER UG and its subsidiary FEINZER UK LTD operates under the brand FEINZER and sells its products through www.FEINZER.com website (our "Site") and related services are made available to you in accordance with the following Terms of Use & Service, and any other rules posted on our Sites (collectively, the "TOS"). FEINZER UG. and FEINZER are used interchangeably in this document. Please read carefully before using the Site or placing any orders on www.FEINZER.com. We recommend you should keep a copy of the TOS for future reference.


In particular, we wish to draw your attention to our policies relating to the terms of purchase (i.e., Eligibility to Purchase) within the TOS and our Privacy Policy. If you are under 16 you should always ask your parent or guardian for permission before providing any personal information to anyone online and you must let your parent or guardian know about FEINZER's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however, especially for our knife product range. No part of our website is targeted to attract anyone under 13. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.


We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to the TOS, or any subsequent change to the TOS, then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.



To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address support@feinzer.com. We may also change registration requirements from time to time.


The account password you provide should be kept secure, and you must notify FEINZER immediately of any breach of security or unauthorized use of your account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are accessing and using the Website on someone else's behalf, you represent that you have the authority to bind that person as a principal to all the TOS provided herein, and you agree to accept liability for harm caused by any wrongful use of the Website resulting from such access or use. We reserve the right to refuse service, terminate accounts, or remove or edit content, for any reason, in our sole discretion without prior notice. Please refer to our Privacy Policy for information about how we use your data.



In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.


The Site is available only to individuals and others who meet the FEINZER terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to FEINZER, whose applications are acceptable to FEINZER and who have authorized FEINZER to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. FEINZER reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.


By making an offer to purchase merchandise you expressly authorize us to perform credit checks and where FEINZER feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorization and to authorize individual purchase transactions.


Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information, as further described in the Privacy Policy.


www.FEINZER.com processes all payments through CardSave, Paypal and other global payment services providers, and all credit card details are maintained on their respective system's servers. www.FEINZER.com and FEINZER UG do not maintain any credit card details being used by you on file. For more information on CardSave please refer to www.cardsave.com. For more information on Paypal, please refer to www.paypal.com. Please refer to our Privacy Policy for further information about how we use your data.



All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.


FEINZER offers products for sale that are in stock and available for dispatch from our distribution centres. Occasionally however, we may be waiting for shipments from our suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once stock has been delivered to us. FEINZER will only take Advance Purchase orders for stock that has been scheduled for delivery by a supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at FEINZER. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.


If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period. FEINZER will store a record of your transactions for a minimum of one year.



Prices shown on the Site are in GBP, Euros or US Dollars and are inclusive of VAT at the applicable rate unless you have selected an alternative country where VAT is not chargeable, as indicated in the top left hand corner of the Site.


All prices and offers remain valid as advertised from time to time. The GBP, Euros or US Dollar price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error.


If you are a customer whose credit/debit card is not denominated in GBP, USD or Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.



Qualifying amount applies to merchandise only, not value of gift cards purchased, packaging, applicable taxes or shipping & handling charges. Cannot be combined with any other offers or discounts including employee discount. Offer is nontransferable and not valid for cash or cash equivalent. No adjustments on previous purchases. Offer subject while supplies last. Orders shipping outside the U.S., U.K., and Europe may not be eligible; taxes and duties may apply. Offer may be modified or discontinued at any time without notice.



Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.


Unless you cancel your order, acceptance of your order and completion of the contract between you and FEINZER will be completed when we email you to confirm the goods have been dispatched. For sales to Germany the sale contract is concluded in Kassel, Germany and the language of the contract is German and the contract shall be governed and construed by the laws of Germany. The buyer and the seller hereby agree to wholly submit to the exclusive jurisdiction of the German courts. For sales in the UK and the rest of the world the sale contract is concluded in London, England and the language of the contract is English and the contract shall be governed and construed by the laws of England and Wales. The buyer and the seller hereby agree to wholly submit to the exclusive jurisdiction of the English courts.


We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.


We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.



Payment can be made by Visa, Visa Electron, Visa Debit, MasterCard, Maestro debit and credit cards, and any other methods which may be advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by FEINZER. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to FEINZER, we will not be liable for any delay or non-delivery.


We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using CardSave, a secure online payment gateway that encrypts your card details in a secure host environment.


Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.



FEINZER insures each purchase during the time it is in transit until it is delivered to your specified delivery address. Once goods have been recorded as delivered by Deutsche Post, Royal Mail or other carrier (i.e., US Mail, UPS) responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address if signed for delivery option has been selected) is evidence of delivery and fulfillment by FEINZER, and transfer of responsibility in the same way.


Please note that although we aim to dispatch all orders within 48 hours FEINZER are not responsible for any delays caused by destination customs clearance processes. It may take up to 28 days to deliver your order.



You have the right to cancel your order with us, provided you give us written notice within 14 working days of receipt. Notice of contract cancellation must be given in writing to: Notice of Contract Cancellation, Customer Care Department, FEINZER UG (haftungsbeschränkt), Goethestr. 58B, 34119 Kassel, Deutschland or email support@feinzer.com


For orders cancelled we will issue you with a full refund excluding shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in saleable condition, at your own cost. Cancelled orders should be returned to:


FEINZER Returns & Exchanges Royal Mail Warehouse
c/o Pointbid Logistics Systems
Unit 3, Meteor Park, Argyle Street
Aston, Birmingham B7 5TE
United Kingdom


All items must be returned unused and in their original condition, from the original delivery country.


We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 30 days of us receiving your cancellation notice and the goods in acceptable condition.


Please note you may only use your right to cancel the order if you give us formal written notice of cancellation within 7 working days of receiving the order, by email or post as described above.



Items should be returned unused and with all FEINZER tags still attached. Returns that are damaged or spoilt may not be accepted and may be sent back to the customer and/or a refund refused.


Please email support@feinzer.com if any of your purchases have been delivered without FEINZER tags.


All items returned should have a RMA number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.



Goods are faulty if they are received damaged or where a manufacturing fault occurs or is discovered within fourteen days of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.


If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

Colours (Depending on jurisdiction, the word colour or color may be used interchangeably). We have made every effort to display as accurately as possible the colours of our products that appear on www.feinzer.com. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.



Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including FEINZER Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by FEINZER and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.



In addition to the Intellectual property rights mentioned above, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. FEINZER tries to ensure that the information on this site is accurate and complete. FEINZER does not promise that www.feinzer.com's content is accurate or error-free. FEINZER does not promise that the functional aspects of the Site or FEINZER 's content will be error free or that this Site, www.feinzer.com's content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.


Opinions expressed on FEINZER videos are the personal opinions of the authors and do not reflect the views of FEINZER. By posting you agree to be solely responsible for the content of all information you contribute. You also grant to FEINZER a right to use any content you provide for its own purposes including republication in any form or media. Comments may be moderated and may take up to72 hrs to be displayed but FEINZER does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any posts please mail support@feinzer.com. FEINZER reserves the right at its sole discretion not to publish or to remove any comment including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This site is available to the public, information you consider confidential should not be posted to this site.


The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of FEINZER and we accept no responsibility for any such views expressed in any media.



This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.



You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis.



You agree to make proper enquiries about how to use our products. We endeavour to advise on our products use, but this information is not complete. If you have any questions on the proper use of the products, please send an email to support@feinzer.com

Our FEINZER ceramic knives are extremely sharp. Be careful when using them and ensure they are kept away from children. FEINZER knives are intended and sold for legitimate kitchen use only.

Some products (in particular knives) cannot be purchased by people under certain age. It is illegal for anyone under the age of 18 to purchase knives.

For more information, please write to support@feinzer.com.



We may include hyperlinks on this Site to other websites or resources operated by parties other than FEINZER, including advertisers. FEINZER has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.



In England these include:

That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site. Certain remedies if a product is defective; and A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective. Nothing in the TOS is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau.



All items are dispatched by a logistics provider nominated for and on behalf of FEINZER as we may see fit. For international orders, items are dispatched and delivered by Deutsche Post, Royal Mail and TNT. Please note that whilst we aim to dispatch within 48 hours of receiving your order, please allow 28 days for it to arrive.



Nothing in the TOS is intended to affect your rights under the law (see "Your Rights" above).


If FEINZER breaches the TOS we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and FEINZER at the time of you placing your order, and FEINZER dispatching your order. We shall only be liable for losses up to 100% of the total value of goods purchased.


We make no representations or warranties of any kind, whether express or implied, with respect to this Website, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to it. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, consequential or special damages, loss of profits or loss of opportunity).


We are also not responsible for failure to meet any of our obligations under the TOS where such failure is due to events beyond our reasonable control.

All testimonies pertain to certain individuals who have used the product. Any statements of results may not be guaranteed by the Shareholders, Directors, staff and the company. Any advice that the Site gives from time to time does not guarantee the results which some people have shown.



At our request, you agree to compensate us fully, defend us, and hold us FEINZER harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.



You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and FEINZER as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of FEINZER, and we shall not be liable for any representation, act, or omission on your part.



If you breach the TOS and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.



The TOS together with all our policies and procedures will be governed by and construed in accordance to the relevant laws of England and Wales. Courts of England and Wales will have exclusive jurisdiction in case of a dispute.


You acknowledge and agree that these TOS, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website, and supersede and govern all prior proposals, agreements, or other communications.


In the event that any provision of these TOS shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these TOS unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision.


When you use this website, you are automatically agreeing that both your access to the website and your use of it are: Subject to the TOS in this legal notice, which may change at any time without notice.


Subject to all applicable laws. Undertaken at your own risk.